We help our clients make and retain their organizational people as good digital citizens. As such, at only the right time should an individual be able to have access to the right digital tools, not earlier nor later. At the earlier time, the individual would feel uncomfortable and sub-optimize the utilization of the given tools, while at the later, the individual would be under-utilized and feel unsatisfied.
Thus, the organization must be able to minimize the gap between people's capabilities and the capabilities necessitated for the new digital environment. This can be done by either recruiting new hires or changing the way people think, believe, and behave in the new environment.
We ensure that the organization is adhered to a set of predetermined objectives that governs all the decision makings pertaining to the digital transformation and key moments of truth. The decision makings range from gathering users' requirements, business system analyses, architectural designs, systems and applications designs, development, testing, implementations, cut-over, day-to-day operations, auditing, and all the management processes of digital and related technologies the clients have put or will be putting in place, and so on.
We begin our consultation with closely working with clients to draw specifications for selecting a key person, who will act as the "principal" for digital transformation, namely "Chief Digital Transformation Officer," or any equivalent name available in the positions structure. Our team will work closely with this person throughout the consulting process with a thorough technology transfer.
We apply Stakeholder Approach of effectiveness, which combines Goal Approach and System Theory Approach to help build consensus, at the strategic apex, on a set of the governing objectives.
A common objective of the mission is to create values that stakeholders realize, and that optimize their risks and resources as well as the organization's.
Since digital transformation is an on-going, long-term process, we ensure that our clients determine prioritized scopes and milestones correctly based upon the predetermined objectives.
CRITICAL SUCCESS FACTORS
For each value creation, we help determine critical success factors that must be newly created or modified, categorized into at least 7 dimensions:
Core Ideologies and Cultures
People's Capabilities Ethics, and Behaviors
Policies, Rules and Regulations
These critical success factors are an integral part of the change, which must be correctly worked on simultaneously.
Our integrated team of specialists in each category will deliberately assist the organization in working on each critical success factor throughout the digital transformation process.
In parallel, within the transformation environment, we help set up specific bodies responsible for sponsoring, governing, managing, and operating. These bodies are designed to work as an integral part to carry out the activities of digital transformation.